Elmer Blaikie   760-481-5656           chuckblaikie@gmail.com


TECHNICAL SKILLS AND PROFICIENCIES

  • Familiar with technical aspects of Creative Cloud Suite

  • Video Editing

  • Photo Editing

  • Assisting others with Photoshop and Premier 

  • Diagnosing and resolving issues having to do with digital media


WORK HISTORY 

March 2022-Current         California State University, San Marcos Campus

Media Production Specialist

  • Assist Students with assignments and projects about video production

  • Produce educational videos for staff and faculty

  • Train individuals on various equipment and software

  • Liaise with classroom support technicians for conference rooms

  • Respond to support calls about the Zoom application and other media programs

  • Resolve Windows/MacOS issues in studio space

  • Shoot portraits and prepare edits



January 2019-March 2022         California State University, San Marcos Campus

Classroom Support Technician

  • Determine appropriate external escalation paths to resolve one-off issues

  • Act as a resource to peers and student technicians to resolve escalations 

  • Establish automation workflows to streamline software installs

  • Liaise with desktop engineering and identity management as necessary

  • Implemented methodology called “five-minute clean” to instill value of organization with student technician teams

  • Respond to support calls to classrooms and labs

  • Resolve Windows/MacOS issues as well as classroom issues

  • Image and deployed systems


February 2016-January 2018 California State University, San Marcos Campus

Fac Staff Help Desk and Classroom Support

  • Remote phone support for faculty and staff

  • Troubleshoot Windows/Mac OS, as well as classroom issues

  • Imaged and deployed systems

  • Resolved network-related issues


March 2007-February 2016 McGraw-Hill Education, Carlsbad, CA

Senior Lead Technician

  • Trained new technicians on processes and toolsets used in the environment

  • Led sales meeting technical teams to achieve the successful outcome of $1M annual events

  • Liaise between various departments to resolve tickets involving multiple teams 

  • Monitored metrics and on-site performance to meet SLAs

  • Lead for all Mac-related issues

  • Trained new technicians on troubleshooting Windows hardware and software tickets


March 2006-February 2007 LawInfo.com, San Marcos, CA

Lead Programmer/Web Forms

  • Managed team that developed web forms 

  • Managed the creation and implementation of web-based legal documents 

  • Maintained record of task status and report results


August 2002-December 2005 McGraw-Hill, Carlsbad, CA

Business Systems Specialist

  • Fixed and repaired computers

  • Point person for troubleshooting software problems

  • Managed tech support at national sales meetings


February 2000-July 2002 DC Shoes, Vista, CA

Desktop Support Specialist

  • Administered both Fax Sr. and ARCserve servers

  • Troubleshoot and repair both Mac and PC-based computers and software


June 1996-January 2000 United States Air Force, Lackland AFB, TX

Mental Health Unit Specialist

  • Responsible for data collection for the Department of Behavioral Analysis

  • Maintained computer network of testing machines

  • Supervised other technicians on day-to-day activities


EDUCATION AND TRAINING

  • Bachelor of Arts in Visual Arts, California State University, San Marcos

  • Extron Classroom Training for Extron Certified Control Specialist

  • Productivity Point, San Antonio, TX, Windows Server, Windows Networking, and TCP/IP

  • San Antonio College, San Antonio, TX Information Systems, Data Communications, Programming

  • Cry Wolf Training Center for Apple Certification

  • Online training for Dell Certification


AWARDS

Air Force Achievement Medal Oct 1999

  • Participated in programming and development of intake interview application.

  • Streamlined the intake interview process for mental health clients.

  • Led and organized programmers as well as the testing process.